Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on the importance of making connections.

By Vocalcom

Measuring Employee Engagement in the Modern Contact Center

A key aspect of running a successful business involves maintaining and strengthening the resources that a company already possesses. Along with the prevention of churn, employee retention is just as, if not more, important. For call centers, improving employee retention means more than just saving paperwork – it means a more reliable infrastructure of engaged employees, as well as significant...
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