Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on the importance of making connections.

By Vocalcom

What is a Web-Based Contact Center?

Everything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the Internet...
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