Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Forrester analyst David Johnson discusses the importance of anticipating and acknowledging the emotions of employees within an organization. By engaging employees and asking them to voice their opinions companies will be able to begin to anticipate how change will impact an organization. Once the impact of change is understood, employees motivations can be aligned to create a happier and more efficient workforce.

By Vocalcom

The Majority of Online Customers Expect Assistance Within Five Minutes

Yes, you read that correctly. A new 2013 report released by LivePerson Connecting with Customers shows that 71 percent of online customers expect assistance within only five minutes. Furthermore, if they don’t receive assistance, almost half (48 percent) will completely abandon the website. With over 60 percent of consumers saying they’re now online more than ever to shop and be...
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