Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Forrester analyst David Johnson discusses the importance of anticipating and acknowledging the emotions of employees within an organization. By engaging employees and asking them to voice their opinions companies will be able to begin to anticipate how change will impact an organization. Once the impact of change is understood, employees motivations can be aligned to create a happier and more efficient workforce.

By Vocalcom

Part 2 - Keeping up With Your Consumers with a Unified Call Center Solution

There are a variety of call center solutions available today to ensure that your customer’s every need is met. As a thriving business, you’re encountering a growing customer base with diverse engagement and service preferences. In part one of this series, we identified how the unified contact center affected the Baby Boomer generation and Generation X. Now, let’s take a...
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