AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

Hear how SAP HANA enables AOK, the market leader of the Statutory Health Insurance companies in Germany, to analyze and process the huge amounts of data running through its systems on a daily basis to better manage its operations and offer superior services to its customers. For example, AOK was now able to revamp its system of approving and declining home-nursing measures to facilitate easier and simpler working processes for employees. In addition, AOK now is able to better design disease prevention programs to improve and preserve the health of insurance holders.

By Vocalcom

Three Lessons Learned from an Obamacare Call Center

Call center solutions are employed in a variety of capacities, and the state-based health insurance system is no exception. Given the recent government changes in policies and coverage, there is no doubt that the customers of these services (the hundreds of thousands of them) are going to have great questions and necessitate more interaction with service providers. So when we...
View Full Article