AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

Hear how SAP HANA enables AOK, the market leader of the Statutory Health Insurance companies in Germany, to analyze and process the huge amounts of data running through its systems on a daily basis to better manage its operations and offer superior services to its customers. For example, AOK was now able to revamp its system of approving and declining home-nursing measures to facilitate easier and simpler working processes for employees. In addition, AOK now is able to better design disease prevention programs to improve and preserve the health of insurance holders.

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When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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