AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

Hear how SAP HANA enables AOK, the market leader of the Statutory Health Insurance companies in Germany, to analyze and process the huge amounts of data running through its systems on a daily basis to better manage its operations and offer superior services to its customers. For example, AOK was now able to revamp its system of approving and declining home-nursing measures to facilitate easier and simpler working processes for employees. In addition, AOK now is able to better design disease prevention programs to improve and preserve the health of insurance holders.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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