AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

Hear how SAP HANA enables AOK, the market leader of the Statutory Health Insurance companies in Germany, to analyze and process the huge amounts of data running through its systems on a daily basis to better manage its operations and offer superior services to its customers. For example, AOK was now able to revamp its system of approving and declining home-nursing measures to facilitate easier and simpler working processes for employees. In addition, AOK now is able to better design disease prevention programs to improve and preserve the health of insurance holders.

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Modern customer experience demands quality service at a rapid pace, and brands are constantly looking for ways to meet this expectation. While social media engagement and messaging apps are excellent paths to customer engagement for millennial customers and those on the go, live chat shows consistent promise as a prime channel for driving sales and customer satisfaction. An ATG Global...
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