AppExchange: Manual Makeover - How Business Process Automation Saves the Day

AppExchange: Manual Makeover - How Business Process Automation Saves the Day

AppExchange: Manual Makeover - How Business Process Automation Saves the Day

How do you empower an entire global organization through a risk management work platform while improving efficiencies in numerous business units/departments? Join us for examples of how Fortune 1000 organizations successfully leverage Riskonnect (native risk management work platform app) to drive risk management into the operations of an organization while improving productivity. Hear how Ruby Tuesday improved customer service response time from 8 minutes to 2 minutes, reduced fraudulent claims by 76%, and reduced guest services work hours by 33%. And, learn how Avery Dennison improved data accuracy and realized a 67% improvement in efficiency by changing how they gather insurance-related information and submit this information to their insurance carriers.

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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