AppExchange: Manual Makeover - How Business Process Automation Saves the Day

AppExchange: Manual Makeover - How Business Process Automation Saves the Day

AppExchange: Manual Makeover - How Business Process Automation Saves the Day

How do you empower an entire global organization through a risk management work platform while improving efficiencies in numerous business units/departments? Join us for examples of how Fortune 1000 organizations successfully leverage Riskonnect (native risk management work platform app) to drive risk management into the operations of an organization while improving productivity. Hear how Ruby Tuesday improved customer service response time from 8 minutes to 2 minutes, reduced fraudulent claims by 76%, and reduced guest services work hours by 33%. And, learn how Avery Dennison improved data accuracy and realized a 67% improvement in efficiency by changing how they gather insurance-related information and submit this information to their insurance carriers.

By Vocalcom

When it Comes to Optimizing Your Predictive Dialer, Customization is Key

If companies want to make the most of their employees’ time and energy when it comes to customer service, a predictive dialer can be an extremely useful tool. However, merely having access to or utilizing a predictive dialer doesn’t necessarily guarantee success. It’s important to make sure that this tool isn’t used as a substitute for the customized service experience...
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