Apple - Echoes

Apple - Echoes

Apple - Echoes

U2 and Apple team up for the world’s largest album release ever as U2 thrashes forward with music that confronts innocence and forges immortality. http://www.apple.com/U2/?cid=www-us-yt-echoes

By Vocalcom

Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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