Apple - Perspective

Apple - Perspective

Apple - Perspective

Here's to those who have always seen things differently. http://www.apple.com/?cid=www-us-yt-per

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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