AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

In this video AppOrchid's CEO Kumar Krishna explains the capabilities of their artificial intelligence solution on SAP HANA. This video was taken at SAP TechEd && d-code Las Vegas 2014.

By Vocalcom

Call Center Execs Confident in Customer Service, Yet Hesitant to Go Multi-Channel

A survey conducted by Firstsource Solutions during this year’s Call Center Week 2013 - recently held in Las Vegas – shows that the majority of call center executives are sitting pretty when it comes to the quality of their customer service. In fact, 85 percent of those surveyed described their organization’s customer service as either “exceptional” or “good.” Meanwhile, only...
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