AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

In this video AppOrchid's CEO Kumar Krishna explains the capabilities of their artificial intelligence solution on SAP HANA. This video was taken at SAP TechEd && d-code Las Vegas 2014.

By Vocalcom

Top Techniques for Reassuring Even the Most Difficult Customer

Service reps spend all day every day handling customer issues and inquiries. Those who are successful at this process have mastered the art of “listening,” which, in actuality, is one of the most effective call center solutions at their disposal. Don't just "Listen." Actively Listen! The last thing you want your customers to think is that you’re not listening to...
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