AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

In this video AppOrchid's CEO Kumar Krishna explains the capabilities of their artificial intelligence solution on SAP HANA. This video was taken at SAP TechEd && d-code Las Vegas 2014.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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