Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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