Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Part 2 - Three Questions You Need to Ask Before Investing in Cloud Call Center Software

Businesses are expanding to take on more operations to satisfy fluctuating customer demand; therefore, a business’ ability to quickly, flexibly and cost-efficiently adapt to today’s rapidly changing business environment is crucial. A huge competitive advantage of taking your call center to the cloud is that you can meet essentially any change thrown your way. In a global survey commissioned by...
View Full Article