Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Digital Customer Service is King Right Now

Any company that has dealt with an irate customer who was put on a long hold or whose call was dropped knows that good customer service is key to a business’ success. More specifically, it knows that responsiveness is the definition of “good service.” Your customers have the right to expect that their questions will be answered and that their...
View Full Article