Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

10 Tips to Reduce Customer Churn: Part 2

As described in our previous blog post, brands nowadays must take proactive measures to satisfy customers and gain their long-term loyalty. To reduce customer churn, it's vital to focus on how the customer experience as a whole may be improved at various touchpoints. Here are five more tips to consider in order to reduce customer churn. Exceed customer expectations through...
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