Asia's Customer Festival 2014 - Event highlights

Asia's Customer Festival 2014 - Event highlights

Asia's Customer Festival 2014 - Event highlights

Find out what you have missed at Asia's Customer Festival 2014!

By Vocalcom

Is Conversational Commerce the Future of Customer Experience?

In recent times, brands have taken a more personalized approach to providing great customer experiences. As social media channels grew in popularity, proactive engagement on these platforms became the rule as conversation proved key to a personalized experience. Now, according to a Business Insider report, the preferred conversational channel has become messaging apps, which have surpassed social networks in terms...
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