At the Corner Of Innovation And Transformation: The Walgreen Story

At the Corner Of Innovation And Transformation: The Walgreen Story

At the Corner Of Innovation And Transformation: The Walgreen Story

Sona Chawla, President of Digital and CMO at Walgreens Co. shares how Walgreens is transforming their digital presence and urges companies to stop thinking of marketing as a "flash in the pan" campaign and shift toward creating a platform that people can add to and will live for a very long time.

By Vocalcom

The Importance of Eliminating Hold Time Now

One of the challenges in running any contact center is making sure that the location is sufficiently and intelligently staffed. It’s not just about having the right number of physical agents on premises, but also about giving them the market’s most robust telemarketing software and tools to keep business operations smoothly flowing. Web, mobile and in-call virtual queuing capabilities empower...
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