Autolib': Driving the value of the Internet of Things

Autolib': Driving the value of the Internet of Things

Autolib': Driving the value of the Internet of Things

In any major city, rush-hour driving can be tres miserable. Rather than sit idly by, officials in Paris decided to take action to ease congestion, noise and pollution. They created an intelligent car-sharing service built on Microsoft technologies that's transforming the Paris commute and taking thousands of cars off the roads. By connecting devices and harnessing new data streams, the Internet of Things (IoT) is creating a streamlined and personalized customer experience.

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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