Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

5 Ways to Make Your Customer Service Real-Time

Time is everything in customer service, but just how timely does your brand need to be? If you consider the statistics, the faster the better. Forrester Research found that 77% of U.S. adults online claim that valuing their time is the most important thing a brand could do to provide strong service. And let’s not forget the demands of social...
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