Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

The Security of the Cloud Contact Center

As cloud computing continues to transform the way that business is conducted, it is important to look at the possible concerns that can come along with it. Security has been a long-time cloud concern for many; business owners and execs see an enormous amount of valuable and private information seemingly floating around in what they consider the digital equivalent of...
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