Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

Two Questions Every Social Contact Center Agent Should Be Able to Answer

Sure, powerful call center applications, solutions and software are vital to securing business continuity and sales…but have you considered how your call center agents are supporting this technology? Call center agents essentially make up the face of your operations. They need to be empowered with the knowledge and know-how to support your customers’ every last inquisitive whim. Your agents need...
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