Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

Debunking a Telemarketing Tall Tale

When assessing whether telemarketing is right for your business, it is critical to separate fact from fiction. Unfortunately, there is enough fiction floating around to fill a novel. Though we can’t dispel every falsehood out there, we would like to clear up one of the most common misconceptions about effective telemarketing practices. So listen up! Myth: Always Be Closing How...
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