Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

Fifty Percent of Smartphone Users Prefer Mobile Customer Service Apps

Most people operate in an on-the-go society now. Think of your daily routine…how often do you think you check your smartphone for missed calls, voice mails, text messages, e-mails and push notifications? And that's just personal communication; many use smartphones now to keep track of their daily tasks and personal activates, to take photos, for entertainment and much more. In...
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