AVAYA CEM Hub Video

AVAYA CEM Hub Video

AVAYA CEM Hub Video

Take a deep dive into consumer behavior and understand how your customers want to engage with your call center. Access the CEM Hub here http://bit.ly/14x38cK

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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