AVAYA CEM Hub Video

AVAYA CEM Hub Video

AVAYA CEM Hub Video

Take a deep dive into consumer behavior and understand how your customers want to engage with your call center. Access the CEM Hub here http://bit.ly/14x38cK

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
View Full Article