AVAYA CEM Hub Video

AVAYA CEM Hub Video

AVAYA CEM Hub Video

Take a deep dive into consumer behavior and understand how your customers want to engage with your call center. Access the CEM Hub here http://bit.ly/14x38cK

By Vocalcom

The Nature of the Multi-Channel Challenge

Multi-channel customer service is explosive right now. In fact, it was one of the biggest trends identified at this month’s Call Center Week 2013, a highly anticipated industry event held in Las Vegas, Nev. from June 13-14. As a pioneer of the evolved, digital, cloud contact center, Vocalcom is always interested in learning more about the state of multi-channel customer...
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