Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge to #StrikeOutALS and nominates Gary Smith, Carl Russo, Gregory Slaton, Mike Runda and Charlie Giancarlo. To donate go to www.alsa.org

By Vocalcom

5 Ways Chat Bots Will Revolutionize Customer Service

Customer service is rapidly evolving in this new era of conversational commerce. As messaging apps increasingly become prime channels for customer engagement, brands are shifting focus to providing more personalized, comprehensive, and timely service. The hot new technology to deliver such premium service is chat bots, which many believe will transform customer service as we know it. Defined as artificial...
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