Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge

Avaya CEO Kevin Kennedy accepts the #IceBucketChallenge to #StrikeOutALS and nominates Gary Smith, Carl Russo, Gregory Slaton, Mike Runda and Charlie Giancarlo. To donate go to www.alsa.org

By Vocalcom

6 Tips for Fixing a Poor Customer Service Experience

As most brands will tell you, the cost of a poor customer service experience is high. According to an American Express study, 55% of consumers have intended to make a purchase but eventually backed out due to a poor service experience. A GetSatisfaction study further found that 71% of customers eventually ended a business relationship due to poor service, while...
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