Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya’s Joe Manuele talks about the company’s product strategy of building an open collaboration platform, and how Avaya’s alliance with VMware provides the ultimate openness and flexibility in delivering enterprise-class Customer and Team Engagement Solutions in private, public and hybrid cloud scenarios. Check out this article by analyst Sheila McGee-Smith on No Jitter to learn more “Avaya Taps vCloud Air for 'Engagement' Service’ http://www.nojitter.com/post/240169516/avaya-taps-vcloud-air-for-engagement-service

By Vocalcom

Pulling Back the Curtain on Today's Top Predictive Dialer Myths

We all like debunking myths – like humans only use 10 percent of their brains (when we use much more) or that eating right before you swim is dangerous (when in actuality, it’s completely fine). When it comes to contact center solutions, the predictive dialer – technology that increases call productivity in the outbound sales process – has gotten some...
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