Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

How Four Different Industries Are Surpassing at Social Media Service

For four companies – a retailer, a major airline, a media provider and a food delivery company – social media was the great equalizer when it came time to provide excellent service. An article in Social Media Examiner explains how these organizations used Twitter to stay connected with their customers and strengthen their relationships. Here, we offer suggestions on how...
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