Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

Data Center Use is Quickly Shifting to a Reliance on Cloud Servers

Within every cloud contact center is the necessity to store data, where it is internal or client information. Data centers serve as the most traditional method of storage; however, research shows that this is quickly transitioning to the use of cloud servers as the preferred approach. Within this year alone, cloud servers have been forecasted to surpass the use of...
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