Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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