Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Engagement Development Platform Release 3.0 accelerates the momentum of Avaya's latest application development environment. With Snap-in capabilities like WebRTC, Real-time Speech, Context Store and Work Assignment, all accessible through the Engagement Designer interface, creating meaningful applications across UC and CC environments has never been easier.

By Vocalcom

The Importance of Giving the Customer a Voice

Oftentimes, customers think that their comments go unheard – filtered to some dark, lost and frightening place – because they don’t know when a company has incorporated their feedback. It can be difficult to assure customers that their helpful suggestions for improvement to your products, services and more have been carefully and thoroughly considered. Of course, this is where heightened...
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