Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Engagement Development Platform Release 3.0 accelerates the momentum of Avaya's latest application development environment. With Snap-in capabilities like WebRTC, Real-time Speech, Context Store and Work Assignment, all accessible through the Engagement Designer interface, creating meaningful applications across UC and CC environments has never been easier.

By Vocalcom

Top Benefits of a Web-Based Contact Center

In short, the Web-based contact center leverages the power of unified communications (UC) to make it not only more easily manageable and cost-efficient for those overseeing it, but more readily available and present for customers at all times via all methods of engagement. This can include video, live chat, and SMS text message. The reason why this offering has exploded...
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