Avaya Engagement Development Platform

Avaya Engagement Development Platform

Avaya Engagement Development Platform

Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.

By Vocalcom

The Growing Force of Social Customer Service

Social media platforms continue to dominate the customer service sphere, empowering brands to engage with more customers than ever on a daily basis. Customers reach out to brands for social customer service while also using social media channels to express their sentiments regarding their experiences—a point that can make or break customer loyalty. An Aberdeen Group report found that companies...
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