Avaya Engagement Development Platform

Avaya Engagement Development Platform

Avaya Engagement Development Platform

Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
View Full Article