Avaya Engages Comes to NYC!

Avaya Engages Comes to NYC!

Avaya Engages Comes to NYC!

Join us March 4th, 2015, 8:30 AM - 1:30 PM at the Grand Hyatt New York - 109 East 42nd Street at Grand Central Terminal, New York, NY 10017. Learn more here: http://bit.ly/1A7rgL7!

By Vocalcom

Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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