Avaya Government Solutions Marine Corps Marathon Team in action!

Avaya Government Solutions Marine Corps Marathon Team in action!

Avaya Government Solutions Marine Corps Marathon Team in action!

Music by U.S. Marine Corps Band, record at the marathon. #Avaya #Marines #runwiththemarines #MCM14 #Washington #DC #Marathon #Running #missionaccomplished #marinecorpsmarathon #marathoners

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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