Avaya Government Solutions: Sponsor of the 2014 Marine Corps Marathon

Avaya Government Solutions: Sponsor of the 2014 Marine Corps Marathon

Avaya Government Solutions: Sponsor of the 2014 Marine Corps Marathon

Avaya Government Solutions: Sponsor of the 2014 Marine Corps Marathon

By Vocalcom

Don't be a Statistic: 36 Percent of Customers are Pleased with Social Media Service

The process of selecting call center technology to support your operations is certainly not an easy and confusing one. What’s not confusing, though, is where customers are turning to find the help and answers they’re looking for. In fact, almost 50 percent of social media users have used social customer care. The twist here is that this doesn’t necessarily mean...
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