Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Chris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical subject matter experts highlight customer success stories that draw parallels to Sochi.

By Vocalcom

Four Ways to Ramp Up Your Retail Contact Center for the 2013 Holiday Season

We are smack dab in the busiest time of the year for retailers. The holiday season is quickly approaching, and the all-time craziest day of the holiday shopping season – Black Friday – is only weeks away. For retailers, this means one important thing: supporting their contact centers. Every year around this time, contact centers are simply flooded with customer inquiries,...
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