Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Avaya Networking - Lessons from Sochi Olympics (Customer Centric)

Chris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical subject matter experts highlight customer success stories that draw parallels to Sochi.

By Vocalcom

The Nature of the Multi-Channel Challenge

Multi-channel customer service is explosive right now. In fact, it was one of the biggest trends identified at this month’s Call Center Week 2013, a highly anticipated industry event held in Las Vegas, Nev. from June 13-14. As a pioneer of the evolved, digital, cloud contact center, Vocalcom is always interested in learning more about the state of multi-channel customer...
View Full Article