Avaya Networking - Lessons from Sochi Olympics (Manufacturing)

Avaya Networking - Lessons from Sochi Olympics (Manufacturing)

Avaya Networking - Lessons from Sochi Olympics (Manufacturing)

Chris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical subject matter experts highlight customer success stories that draw parallels to Sochi.

By Vocalcom

The Relationship Between Agile and Multi-Channel Service

So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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