Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Chris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical subject matter experts highlight customer success stories that draw parallels to Sochi.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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