Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Avaya Networking - Lessons from Sochi Olympics (MidMarket)

Chris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical subject matter experts highlight customer success stories that draw parallels to Sochi.

By Vocalcom

Enhancing the Customer Experience Amidst the Internet of Things

No matter what the industry, there is no doubt that customer service is changing and being influenced by the Internet of things (IoT). In no small way, this directly impacts the perceived and real experience of using call center software. As customer service becomes increasingly reliant on the Internet, it is important for any organization with a hand in the...
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