Avaya Social Media Analytics

Avaya Social Media Analytics

Avaya Social Media Analytics

Social Media Analytics scans the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your company, and your brand and then delivers them directly to your contact center, marketing department, public relations team, and other designated recipients.

By Vocalcom

The Evolution of Enterprise Communications Technology

Enterprise communication technology has made enormous leaps forward in the past few years with the development of cloud technology, smartphones and the integration of connectivity into consumers’ everyday life. By taking a look back at the progress over the last few decades – from the typewriter to the advent of the cloud – it is exciting to think of where...
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