Avaya Social Media Analytics

Avaya Social Media Analytics

Avaya Social Media Analytics

Social Media Analytics scans the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your company, and your brand and then delivers them directly to your contact center, marketing department, public relations team, and other designated recipients.

By Vocalcom

Part 1 - Recognizing the Need for Next-Generation Hosted Offerings

Here at Vocalcom, we understand that as your businesses grows, so does your need for technology that helps achieve your objectives in the most effective and cost-efficient manner possible. That’s exactly why we bring our advanced, cloud-based call center solutions to the table. As part of our goal to provide next-generation products, Vocalcom’s Hermes Cloud software is equipped with a...
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