Avaya Social Media Analytics

Avaya Social Media Analytics

Avaya Social Media Analytics

Social Media Analytics scans the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your company, and your brand and then delivers them directly to your contact center, marketing department, public relations team, and other designated recipients.

By Vocalcom

5 Reasons Timeliness in Customer Service Matters

It's no secret that timeliness in customer service is essential to keeping customers satisfied. No matter how great a product or service your company offers, making customers lose time through a lack of information or lag in customer service responsiveness can be detrimental to long-term loyalty. Furthermore, timeliness can be the factor that makes or breaks a sale when a...
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