Avaya Social Media Analytics

Avaya Social Media Analytics

Avaya Social Media Analytics

Social Media Analytics scans the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your company, and your brand and then delivers them directly to your contact center, marketing department, public relations team, and other designated recipients.

By Vocalcom

The Future of the Cloud

Over the past several years, cloud computing has grown from a concept familiar mostly to the tech-savvy crowd to one of the hottest terms discussed throughout the business world.  Projections indicate that by 2016, cloud computing will grow to become a $19.5B market, representing the bulk of new IT spending. Many businesses are moving towards the cloud contact center model,...
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