Avaya Support Website Live Agent Collaboration

Avaya Support Website Live Agent Collaboration

Avaya Support Website Live Agent Collaboration

With the introduction of Avaya Web Video, Avaya has rounded out our next-generation collaboration capabilities, giving you the choice of whatever real-time, multichannel Web communications you prefer to make your support experience faster and easier. In fact, Avaya is the first communication company to offer interactive two-way video in the Web support setting, providing face-to-face interaction with Avaya experts without leaving the Avaya Support Website environment. With Avaya Web Video, you now have multiple ways to communicate with Avaya and still have access to our other powerful collaboration, diagnostic and issue-resolution tools.

By Vocalcom

Virtual Queuing: Changing the World one Callback at a Time

‘Your estimated wait time is between three and five minutes. Please stay on the line until the next agent is available.’ How many times has this automated message been relayed to us? During our short lunch break? When we have that slight gap open to dial in and resolve that pressing issue? It seems like we’re always put on hold...
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