Avaya Support Website Live Agent Collaboration

Avaya Support Website Live Agent Collaboration

Avaya Support Website Live Agent Collaboration

With the introduction of Avaya Web Video, Avaya has rounded out our next-generation collaboration capabilities, giving you the choice of whatever real-time, multichannel Web communications you prefer to make your support experience faster and easier. In fact, Avaya is the first communication company to offer interactive two-way video in the Web support setting, providing face-to-face interaction with Avaya experts without leaving the Avaya Support Website environment. With Avaya Web Video, you now have multiple ways to communicate with Avaya and still have access to our other powerful collaboration, diagnostic and issue-resolution tools.

By Vocalcom

Lessons Learned by the Successful Call Center

School teaches us more than reading, writing and arithmetic – it provides us hands-on experience with life lessons. Follow these rules – inspired by early education – to make your call center the strongest it can be. 1.       Treat others the way you want to be treated They say the customer is always right; however, it can sometimes be difficult...
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