Avaya Virtual Trade Show - Avaya Client Applications

Avaya Virtual Trade Show - Avaya Client Applications

Avaya Virtual Trade Show - Avaya Client Applications

Barry O’Connor, Senior Product Manager, demonstrates Avaya Client Applications

By Vocalcom

Predictive Dialing and Dynamic Resource Allocation for Collection Agencies

In the past, we’ve discussed how predictive dialer technology provides unique benefits to debt collection agencies looking to improve agent performance and increase recovery rates. That’s exactly why a whitepaper by IAT Smartdial Solutions caught our attention, which highlights one valuable feature about this technology in particular – dynamic resource allocation. For anyone not familiar with the concept, dynamic resource...
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