Avaya Virtual Trade Show -Engagement Development Platform

Avaya Virtual Trade Show -Engagement Development Platform

Avaya Virtual Trade Show -Engagement Development Platform

Vamsi Polapragada, Senior Product Manager, demonstrates the Avaya Engagement Development Platform

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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