Banafsheh Ghassemi on the "Content Selfie"

Banafsheh Ghassemi on the "Content Selfie"

Banafsheh Ghassemi on the "Content Selfie"

Robin Carey sat down with Banafsheh Ghassemi, founder of Tangerine Lab, to talk about the "Content Selfie" - how businesses can measure the impact of the content of their digital assets. Ghassemi will be speaking on this topic at The Social Shake-Up this year. Register here: http://www.socialmediatoday.com/social-shake-up-conference/registration

By Vocalcom

4 Ways to Provide Stellar Automated Customer Service

The landscape of customer service is constantly evolving due to rapidly changing technologies and constant consumer demand for timeliness. While customers value thorough responses to their inquiries, swift answers are key to winning their loyalty. Econsultancy states that 82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. Furthermore,...
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