Banafsheh Ghassemi on the "Content Selfie"

Banafsheh Ghassemi on the "Content Selfie"

Banafsheh Ghassemi on the "Content Selfie"

Robin Carey sat down with Banafsheh Ghassemi, founder of Tangerine Lab, to talk about the "Content Selfie" - how businesses can measure the impact of the content of their digital assets. Ghassemi will be speaking on this topic at The Social Shake-Up this year. Register here: http://www.socialmediatoday.com/social-shake-up-conference/registration

By Vocalcom

5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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