Bankhawk Analytics on the SAP Startup Focus Program ( Part 2)

Bankhawk Analytics on the SAP Startup Focus Program ( Part 2)

Bankhawk Analytics on the SAP Startup Focus Program ( Part 2)

SAP Startup Focus Program's Bankhawk Analytics provides corporates with an entirely new way of looking at their banking. Using Bankhawk Analytics corporates can benchmark and optimise all aspects of their banking, allowing them to reduce their banking costs, reduce bank risk and improve cash management.

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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