Behind the Scenes Branding for Small Businesses

Behind the Scenes Branding for Small Businesses

Behind the Scenes Branding for Small Businesses

No matter the size of your business, having a strong brand is a powerful way to stand out amongst the competition and build long-lasting relationships with your customers. Join our live Hangout on Air with Lauren Zirilli, the Director of Global Brand Strategy at +Vistaprint, a company that helps micro-business owners across the globe with professional printed and digital marketing products. We'll show you how we helped a small business from our community find their distinct brand perspective and how that vision can be translated into marketing efforts.  Join us in the Google Small Business Community on Thursday, January 15 at 1 pm PST to hear from Lauren as we explore branding for small businesses. Submit your branding questions in the comments below or join our Hangout On Air and ask them live.

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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