Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Forrester's Liz Herbert highlights recommendations for building successful customer focused digital ecosystems at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Empowering the Customer With Self-Service

Delivering great customer service nowadays involves giving customers more options. While some may prefer to seek support or information by speaking directly to a live agent, many people prefer to search on their own. Self-service can pose a challenge for customer service: on one hand, it can frustrate customers and turn them away if the channels on which customers search...
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