Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Forrester's Liz Herbert highlights recommendations for building successful customer focused digital ecosystems at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

The Dynamic Force of Video in Customer Experience

The rapid evolution of technology these days often challenges brands to stay on top of the customer service game. Many brands embrace the omnichannel approach, but optimizing the experience across all channels for all different kinds of consumers is no easy task. Yet with the abundance of channels available today for sales and service, one old-school medium is rising quickly...
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