Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Forrester's Liz Herbert highlights recommendations for building successful customer focused digital ecosystems at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

7 Customer Engagement Trends to Follow in 2017

Customer engagement experienced quite an evolution in the past year. New technologies paved the way for both seamless and increasingly innovative customer experiences, redefining the role of human agents in customer service. But the power of the personal touch is still essential: In 2017, customer engagement will be marked by a need to balance the cutting-edge technologies that drive optimized...
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