Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Linda Yeardley (eGain) discusses best practices she's learned over her years.

By Vocalcom

Shielding Your Bank's Call Center from DDoS Attacks

While every call center manager is grateful for the work that his or her agents do each and every day, some industries in particular need to take extra care in ensuring that the call center software provided to agents can help them counter the very real threat of a distributed denial-of-service (DDoS) attack. One such space is the financial industry. ...
View Full Article