Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Linda Yeardley (eGain) discusses best practices she's learned over her years.

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
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