Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Linda Yeardley (eGain) discusses best practices she's learned over her years.

By Vocalcom

Leveraging Multi-Channel Communication to Your Advantage

Companies entrenched in the customer service space should be on the lookout for more innovative and cost-effective ways to provide valuable and profitable interactions. They know that in order to accomplish this, they can no longer solely rely on phone calls as their main form of outreach. New customer service and call center solutions are constantly being brought to market...
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