Beyond Reports: The Power of Sharing Unstructured Data

Beyond Reports: The Power of Sharing Unstructured Data

Beyond Reports: The Power of Sharing Unstructured Data

Join us to learn how the use of collaborative, unstructured data is the perfect compliment to reporting data for better connections with your customers, your team, and creating efficiencies that help close more business, faster.

By Vocalcom

6 Tips to Improve Call Quality Monitoring

Call quality monitoring is essential to the efficiency of a contact center. Given the high volume of customer service interactions on any given day, it’s critical to establish methods for analyzing and implementing best practices to both improve areas that need work and acknowledge the methods that are working well. Here are six essential tips for improving call quality monitoring...
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