Big Data for Mobile Offers â More Is Less

Big Data for Mobile Offers â More Is Less

Big Data for Mobile Offers â More Is Less

In this Take 30 with 1to1 Media webcast, Richard Char, managing director and global head of digital networks and merchant relations at Citi, chats with Mila D'Antonio, editor-in-chief at 1to1 Media, about his experience in starting one of the first multifunctional mobile wallet programs. Sponsored by TeleTech.

By Vocalcom

New Study Shows the Dominance of Social Service Over E-mail

As an enterprise’s online footprint grows larger and more encompassing, so do the ways in which customers interact with them. Whereas in the past, telephone and e-mail were the primary forms of communication with companies, today, social media services have taken hold as an invaluable way for company-client relationships to blossom. And, with this explosion of social media interaction, response...
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