BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness – the Bollywood workout—wins the Most Innovative category of the alumni new venture competition. The team is from the northeastern U.S. region. Team member: Minal Mehta (MBA 2011). More at: https://www.alumni.hbs.edu/events/nvc/Pages/default.aspx

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7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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