bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

Interview with Adam Gould and Caitlin Jenkins from bpha about how it felt for them and their team to come 4th for Best Overall for Social Media category at the Top 50 gala dinner in October last year.

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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