bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

Interview with Adam Gould and Caitlin Jenkins from bpha about how it felt for them and their team to come 4th for Best Overall for Social Media category at the Top 50 gala dinner in October last year.

By Vocalcom

Digital vs. Humanized Customer Experience: Striking a Balance

Technology has transformed customer service as we know it, making it more possible than ever to resolve a problem on multiple channels with self-service options. Customers and contact centers alike are able to save time, agents increase productivity, brands drive sales, and customers are ideally satisfied with the wealth of customer service options at their disposal. But where exactly does...
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