Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Each January, all 900+ first-year MBA students from Harvard Business School travel to various locations worldwide to develop new product or service concepts for global business partners. Watch as a student team reflects on their experience working with Whirlpool in Sao Paulo, Brazil, as well as what they have to say about the power of field-based learning, the opportunity to apply classroom lessons to the real world, and what they will take away from the FIELD 2 experience. To learn more about the FIELD Method, visit: http://www.hbs.edu/mba/academic-experience/Pages/the-field-method.aspx

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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