Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Each January, all 900+ first-year MBA students from Harvard Business School travel to various locations worldwide to develop new product or service concepts for global business partners. Watch as a student team reflects on their experience working with Whirlpool in Sao Paulo, Brazil, as well as what they have to say about the power of field-based learning, the opportunity to apply classroom lessons to the real world, and what they will take away from the FIELD 2 experience. To learn more about the FIELD Method, visit: http://www.hbs.edu/mba/academic-experience/Pages/the-field-method.aspx

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Part 1 - Top Areas of Improvement for Call Center Intraday Management

Intraday management is arguably one of the top priorities of a call center’s operations. Managing and maintaining the day-to-day operations of a facility is undoubtedly crucial; however, it’s not as easy as it seems. The process can bring along some unique challenges, evidenced by the fact that call center managers recently agreed on four challenging areas in a recent study....
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