Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Each January, all 900+ first-year MBA students from Harvard Business School travel to various locations worldwide to develop new product or service concepts for global business partners. Watch as a student team reflects on their experience working with Whirlpool in Sao Paulo, Brazil, as well as what they have to say about the power of field-based learning, the opportunity to apply classroom lessons to the real world, and what they will take away from the FIELD 2 experience. To learn more about the FIELD Method, visit: http://www.hbs.edu/mba/academic-experience/Pages/the-field-method.aspx

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U.S. Healthcare Call Center Under Heat for Misleading Employees

What is the result of excellent call center software? Simple: Happy customers and happy employees. However, what many call center managers should keep in mind is that customer satisfaction is equally as important as customer satisfaction. Think about it – can unsatisfied employees offer the best possible service? In Contra Costa County, that wasn’t the case. Contra Costa County recently won...
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