Brzi savjet za CRM 2013: Brzo dodavanje novih informacija preÄacima u sustavu Microsoft Dynamics CRM

Brzi savjet za CRM 2013: Brzo dodavanje novih informacija preÄacima u sustavu Microsoft Dynamics CRM

Brzi savjet za CRM 2013: Brzo dodavanje novih informacija preÄacima u sustavu Microsoft Dynamics CRM

Pomoću ovog prečaca zabilježite ključne podatkovne točke prilikom unosa novih informacija – kao što je nova poslovna obaveza ili kontakt u sustavu Microsoft Dynamics CRM. Kasnije, kada budete imali više vremena, možete se vratiti i unijeti više detalja. Više savjeta potražite na www.CRMcustomercenter.com.

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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