BSkyB, wins Most Improved for Social Media at the Top 50 Gala Dinner

BSkyB, wins Most Improved for Social Media at the Top 50 Gala Dinner

BSkyB, wins Most Improved for Social Media at the Top 50 Gala Dinner

Interview with Andrew Forsyth and Robert Barringay from BSkyB about how it felt for them and their team to win the most improved for social media category at the Top 50 gala dinner earlier this year.

By Vocalcom

Securing the Contact Center with PCI DSS Compliance

With the numerous interactions customer service agents handle day to day, contact centers are entrusted with handling volumes of personal and sensitive customer data—namely, their credit card information. Yet notable incidents such as American retailer Target's massive data breach in 2013, which compromised the credit and debit card information of 40 million customers, and the most recent Apple Pay fraud...
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