Build 2015: Keynote Highlights

Build 2015: Keynote Highlights

Build 2015: Keynote Highlights

Highlights from the Build 2015 conference for developers. Satya Nadella and others discuss Windows 10, Azure, HoloLens, and more.

By Vocalcom

How Do Your Customers Feel? The Importance of Customer Satisfaction Surveys

When customer service agents respond to customer concerns, do they understand how the customer feels at the end of the exchange with the representative? To deliver excellent customer service on any channel—whether it be by phone, chat, SMS, email, or social media--it’s not enough to handle concerns in a timely and professional manner. Customer satisfaction surveys allow companies to better...
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