Build Your Customerâs Loyalty To Your Brand

Build Your Customerâs Loyalty To Your Brand

Build Your Customerâs Loyalty To Your Brand

In the Age of the Customer, it’s no longer about the products, connections or even the technology that sets you apart from your competition. It’s the relationships that you build with your customers that will help you win, serve, and retain their loyalty and keep you ahead of your competition. Dive into Forrester’s research on Customer Loyalty: https://www.forrester.com/The+Customer+Loyalty+Playbook/-/E-PLA250?objectid=PLA250

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
View Full Article