Building a Powerful Customer Journey

Building a Powerful Customer Journey

Building a Powerful Customer Journey

The unprecedented growth in technology has created a massive shift in the way we communicate to customers. It is important that brands create experiences that not only reaches the customer in every possible channel but also personalizes that journey. Only then can you break through the noise and build relationships that matter to your customer and, ultimately, your bottom line. Learn from Live Nation, TripIt, and American Apparel about the power of building a personalized customer journey.

By Vocalcom

Web, Mobile, Social: Multi-Channel Communication and Telemarketing

A new article from Bloomberg Businessweek outlines how companies, such as Facebook, are planning to expand Internet access on a global scale. This, of course, means that providing tech- and Internet-friendly customer service options will be more important than ever. Because of this, social, mobile and Web tools have become increasingly vital parts of today’s advanced suite of call center...
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