Building Matrix Reports

Building Matrix Reports

Building Matrix Reports

Matrix reports allow you to total both rows and columns of data. In this video we'll walk you through how to create a matrix report using the Salesforce report builder. We'll convert a summary report and guide you through every step. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

6 Ways Technology Can Enhance the Customer Experience

Giving customers a seamless experience is the rule these days, and technology is vital to making it possible. The challenge, however, lies in making each experience effortless as well, as technology that is poorly implemented or demands too much from the user can seriously compromise the experience. For this reason, many would argue that the answer is not just using...
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