Building Matrix Reports

Building Matrix Reports

Building Matrix Reports

Matrix reports allow you to total both rows and columns of data. In this video we'll walk you through how to create a matrix report using the Salesforce report builder. We'll convert a summary report and guide you through every step. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

The Future of Call Center Customer Service: Emotion-Analyzing Software

Sure, there are a ton of call center solutions being brought to market to better help managers gauge employee performance and bolster customer satisfaction; however, an all-new software is surfacing to the top as a true game-changer, representing ample potential for revolutionizing customer service as we see it today. The company is called Beyond Verbal, and its name is pretty...
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