Building Matrix Reports

Building Matrix Reports

Building Matrix Reports

Matrix reports allow you to total both rows and columns of data. In this video we'll walk you through how to create a matrix report using the Salesforce report builder. We'll convert a summary report and guide you through every step. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
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