CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

One of CEB’s core values is the Spirit of Generosity, which truly came alive during our 2014 Global Impact Day. This is a day when all of our employees are encouraged to get out and give back. See how CEBers volunteered across five continents, 25 countries, and 50 cities. Learn more about CEB in the Community at http://ceburl.com/1ht3

By Vocalcom

5 Key Words for Building Customer Centricity

Customer experience these days is far more personal than it once was. It’s no longer enough to take a reactive approach: Customers seek proactive and humanized brand engagement that takes their perspective, not the brand’s. Indeed, customer centricity begins with assuming the customer’s point of view and asking at every step of the journey, “Is this what the customer wants?”...
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