CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

One of CEB’s core values is the Spirit of Generosity, which truly came alive during our 2014 Global Impact Day. This is a day when all of our employees are encouraged to get out and give back. See how CEBers volunteered across five continents, 25 countries, and 50 cities. Learn more about CEB in the Community at http://ceburl.com/1ht3

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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