CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

One of CEB’s core values is the Spirit of Generosity, which truly came alive during our 2014 Global Impact Day. This is a day when all of our employees are encouraged to get out and give back. See how CEBers volunteered across five continents, 25 countries, and 50 cities. Learn more about CEB in the Community at http://ceburl.com/1ht3

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How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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