CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

CEBâs Global Impact Day 2014

One of CEB’s core values is the Spirit of Generosity, which truly came alive during our 2014 Global Impact Day. This is a day when all of our employees are encouraged to get out and give back. See how CEBers volunteered across five continents, 25 countries, and 50 cities. Learn more about CEB in the Community at http://ceburl.com/1ht3

By Vocalcom

Differentiating Video for More Targeted Customer Engagement

It’s time for everyone in your call center to put that comb through their hair one more time, tighten ties and fix smiles: Lights, Camera, Action! Video is becoming a big part of the call center experience. According to a recent study by Forrester Research, the forecasted CAGR for overall online video ad spending will be 18.83 percent from 2013...
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