CEO of IT Conductor talks about SAP HANA solution

CEO of IT Conductor talks about SAP HANA solution

CEO of IT Conductor talks about SAP HANA solution

SAP Startup Focus – Linh Nguyen, CEO IT Conductor talks about the SAP HANA based solution and his experience with Startup Focus Program

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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