CFO Dave Vellequette accepts the ALS #IceBucketChallenge

CFO Dave Vellequette accepts the ALS #IceBucketChallenge

CFO Dave Vellequette accepts the ALS #IceBucketChallenge

Avaya CFO Dave Vellequette accepts the ALS #IceBucketChallenge from the Avaya New Hire Sales Academy graduates today at our headquarters in Santa Clara, CA! To donate go to www.alsa.org

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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