Chairmanâs welcome and opening remarks- Netherlands Customer Festival 2014

Chairmanâs welcome and opening remarks- Netherlands Customer Festival 2014

Chairmanâs welcome and opening remarks- Netherlands Customer Festival 2014

Joep Hutschemakers, Head of eCommerce and Media, eBay Netherlands Customer Festival 2014

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Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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