Chao Topping Off

Chao Topping Off

Chao Topping Off

The April 24, 2015 “topping off” ceremony for the new Chao Center on the HBS campus.

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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